The Coniston Hotel terms and conditions

During your stay

Please note, if you are a resident and should you wish to charge items to your room, a pre-authorised payment of £100.00 per night will be taken by credit or debit card. Alternatively, guests can pay for items as consumed across the estate.

Spa access and timings

Day spa
Your access times will be confirmed at the time of booking.

Treatments
Should your package include a treatment, your treatment time will be confirmed at the time of booking.

Please note, treatment only bookings do not include spa thermal access.

Residents
Some packages include access to Nàdarra Spa - this will be clarified with you at the time of booking. However, if your package does not include this, and you wish to use the Spa during your stay, please see below supplement charges*:

Monday-Thursday
2-hr - £30.00 per person
4-hr - £50.00 per person

Friday-Sunday
2-hr - £40.00 per person
4-hr - £60.00 per person

*Please be aware that additional charges to the above apply, for use of the indoor and outdoor bathing areas, and the Spa Rasul. Please contact Reservations for further information.

Guests are advised to book access in advance to avoid disappointment. Times slots are available daily between 10:00am and 20:00pm.

Children - Residents 
Resident children may swim daily from 9:00 AM to 10:00 AM. Pre-booking is required.

Guests must be 18 years old or over to use the thermal facilities .

It'll be one to one ratio - adult to child for children up to the ages of 12. Children over 12 a ratio of 1 adult to 2 children (they must be able to swim). Parents will sign a disclaimer on entry to say they are responsible for their own children, we do not have a life guard on duty.

Children must not use the thermal suite under any circumstances.

Opening times
All spa guests will be given an arrival time which will be confirmed upon booking. We politely ask that you arrive at your scheduled time to ensure we can offer you the best welcome possible. If you are booked for a treatment only, please allow sufficient time to complete a health consultation form. Please note that should you arrive late this may result in your treatment time being reduced and in some instances could result in your treatment being cancelled with a charge.

Nàdarra Spa is open from 6:00am – 10:00pm Monday to Sunday. Treatments are available daily between 10:00am – 8:00pm.

Spa etiquette

The Spa environment is one of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity when using mobile phones.

Swimwear must be worn within The Coniston Spa at all times in the thermal area. Correct footwear and clothing will be required in the gym facilities. Please respect the Spa facilities and do not leave muddy footwear at the entrance of the Spa. We do offer a small selection of swimwear to purchase at the Spa.

We accept no responsibility for loss of valuables and jewellery at any time on the premises. We advise you to leave any precious or sentimental items at home as small items are easily displaced when in a state of relaxation.

Please inform us at the time of booking of any health issues, medical conditions or allergies so that we can advise on treatments and recommend suitable therapies for you. Kindly also inform us if you are pregnant as this may affect your treatment choices. Our therapists will be able to advise you of the perfect treatments for your safety and comfort.

Booking policies

Payment in full will be required upon booking.

Please ensure you provide at least 7 days notice when cancelling or rescheduling your appointments, or 100% cancellation charges will apply. All major credit cards are accepted. If you are a resident of the hotel, your spa experiences can be charged to your room.

Memberships

Memberships & Payment

Membership is available to anyone aged 18 or over and runs for a minimum of 12 months.
Annual memberships are paid in full from the date of joining.
Monthly memberships start with a pro-rata fee for the current month, followed by monthly Direct Debits collected around the 1st. If joining after the 10th, the following month’s fee will also be included upfront.
Joint memberships must use one bank account and members must live at the same address (proof required).
Memberships are non-transferable.
If you miss two or more payments, we may suspend your membership.
Switching between individual and joint memberships requires one month’s notice.
All members must follow Spa rules, which may be updated with notice.

What's Included

Your membership includes access to the swimming pool, outdoor terrace, thermal experience, gym, and a variety of fitness classes (some may carry a small extra fee).
Towels are provided for each visit; robes are available to purchase.
Also included: gym induction, one Boditrax body composition session, one Garden Bath or Rasul, one personal training session (subject to availability), and four guest passes per year.
Members enjoy 10% off guest swim fees (if not using passes), hotel rooms, food and drink, and selected celebration packages.
Seasonal offers and exclusive promotions are available throughout the year.

Fees

We may adjust membership fees with at least one month’s notice.
Refunds are not available for early cancellations unless stated otherwise.

Spa Hours

Open daily from 6:00am to 10:00pm.
Last entry is 9:00pm and the thermal area closes at 9:45pm.

Cancelling Your Membership 

Annual members will be contacted near their renewal date.
Monthly members may cancel after their initial 12-month term with one full calendar month’s written notice.
Cancellations during the first 12 months require three months’ written notice.
If one person from a joint membership leaves, the remaining member will switch to an individual plan.
All cancellations must be made via email to members@theconistonhotel.com or by post to the Membership Department at The Coniston Hotel Spa Membership Department, Coniston Cold, Skipton, North Yorkshire, BD23 4EA.

Cooling-off Period

You have 14 days from the start of your membership to cancel and receive a refund, minus any usage.
Annual members cancelling after the cooling-off period must give one month’s notice. Refunds are based on how long the membership has been active.
Monthly members cancelling early must give three months’ notice.

Suspensions

We may suspend or cancel your membership at any time. If it’s not due to a breach of terms, any prepaid fees covering the unused period will be refunded.

Closures

Spa hours may vary on key holidays.
We may close for up to six additional days each year for private events, with at least one month’s notice.
Occasional maintenance closures may occur without prior notice. No refunds or credits will be offered during these periods.

Freezing Memberships 

Members can freeze their membership for one month per year by giving one month’s notice in writing.
A £10 fee per person applies.
Freezes apply to the full membership—joint members must freeze together.
Membership use is not allowed during the freeze period.

Guests

Guests must be registered at least 24 hours in advance and must be accompanied by a member at all times.
Guest passes are valid for 12 months and are non-transferable. Additional passes are available at a discounted rate.
Guests must complete a gym induction (£5) before using the gym.
Guest discounts apply only when using a valid pass.

Lockers

Lockers are for day use only and will auto-lock after 12 hours.
Items left overnight will be moved to lost property and kept for four weeks.
Belongings are left at your own risk.

Children

Members and guests of members must be 18 years old or over. 

However, please note resident children may swim daily from 9:00AM to 10:00AM. Pre-booking is required. Children must not use the thermal suite under any circumstances.

Privacy 

We handle your personal data in line with our privacy policy. Please ask a Spa team member if you’d like to view it.

Gym & Studio use 

Before using gym facilities or joining classes, members must complete a health questionnaire (PARQ).
A gym induction is strongly encouraged.
Please wear appropriate clothing and footwear, bring a towel, and clean equipment after use.
Do not remove equipment from the gym and follow all posted rules.

Health & Safety

Update your PARQ if your health status changes.
We are not responsible for injuries unless caused by our negligence.
We recommend checking with your GP before starting new physical activity.
Swimwear must be worn in pools and thermal areas. Showers are required before use.
Entry may be refused to anyone under the influence of drugs or alcohol.
Photography should be discreet and respectful of others’ privacy.

Classes

Members may book classes up to seven days in advance. Back-to-back bookings are not permitted.
Classes may be rescheduled due to instructor availability.
Some classes may carry a small fee and must be paid upfront.
No refunds are available for cancellations with less than 24 hours’ notice.
Late arrivals will not be admitted.

Thermal Experience 

Pools and spa pools are unsupervised. Use at your own risk.
Please follow poolside safety signage.
Let our team know in advance if you require use of the pool hoist.
CCTV is in operation throughout The Spa.

Spa Treatments & Personal Training 

All bookings must be paid for in advance.
Cancellations must be made at least 72 hours in advance to avoid being charged.

CCTV 

For the safety of all guests, CCTV operates in public and staff areas. Footage access is restricted to management and relevant authorities.

Car Park

Vehicles are parked at your own risk.
We are not liable for damage or theft.
Please reverse park and observe estate speed limits. Failure to do so may lead to membership warnings or termination.

Mobile Phones 

Please be mindful of others and keep phone use quiet and discreet to preserve the spa’s relaxing atmosphere.

Liability 

We accept responsibility only for injury or loss caused by our negligence.
In situations beyond our control (e.g. weather, power failure), you are still responsible for any membership fees due under your agreement.