Frequently asked questions
FAQs
We'd love to help make planning your stay as smooth as possible! Please see below some frequently asked questions that you may find useful:
Spa
- How old do you have to be to use the spa?
The spa is strictly over 18s only.
- Is spa access included with my bedroom reservation?
Unless your package states spa access is included, there is an additional charge as follows:
2-Hr | Mon-Thurs | £30.00 per person
2-Hr | Fri-Sun | £40.00 per person - What does the spa access include?
Spa access includes use of the below:
- 15m Indoor Swimming Pool
- Finnish Sauna
- Himalayan Sauna
- Aromatherapy Steam Room
- Indoor Bubble Pool
- Infrared Sauna
- Ice Fountain
- Two Outdoor Infinity Pools
- Fully Equipped Fitness Suite and Dedicated Studio
- Spa Dining at Blossom Kitchen with Alfresco Area and Outdoor Poolside Bar
Our Private Garden Baths are available to book for a supplement. 45-mins | £49 per person
Our Mud Rasul is available to book for a supplement. 30-mins | £30 per person - Can I use the spa if I am pregnant?
Due to the temperature of some of the thermal areas, we only recommend use of the indoor pool. We do have spa treatments available. Our experienced therapists can recommend a suitable treatment, according to your trimester.
- What is the maximum number of guests I can book for the spa?
The maximum number of guests we can accommodate in a group is 10. Over this number, we recommend our exclusive use spa-rty package which can accommodate up to 35 guests.
- Do you sell swimwear at the spa?
No we don’t. Shops can be found in Skipton approximately 20 minutes from the spa.
Dogs
- Do you have any dog-friendly restaurants?
Yes, dogs are welcome in The View and Macleod’s Bar & lounge but please ensure your dog refrains from jumping on chairs and furniture.
- Is my dog allowed in my room?
Yes, we have some dog friendly rooms. A £20 per dog per night charge applies. This includes a Dog welcome pack; mat, bowl, treats and a toy. Dogs should not be left unattended in rooms, even in cages. We allow a maximum of two small dogs or one big dog per room. Please see our dog friendly rules here.
- Are dogs allowed in function rooms?
Unfortunately not, unless it is a guide dog.
- Can I let my dog off lead on the estate?
Due to livestock on the estate, we ask for dogs to remain on a lead at all times.
Dining
- I have dinner included in my package for a specific restaurant, can this be swapped?
Unfortunately not. Your allocation should be used in the restaurant assigned.
- Do you serve Kosher or Halal options?
Unfortunately not on our main restaurant menus. If you are attending an event or function, this can be arranged with at least 7 days notice.
- Do you offer alcohol free drinks?
Yes, we have a range of non-alcoholic drinks across all our bars and restaurants.
Staying
- How many rooms do you have?
70 rooms across two floors.
- How many people are allowed to stay in a room?
A maximum of two adults and one baby per bedroom, family rooms can accommodate up to two children.
- What time is check in and out?
Check in is 3pm and checkout is 11am.
- Can I check out later?
A late check out can be arranged until 1pm for a supplement of £30 and subject to availability.
- Do all rooms have air-conditioning?
Unfortunately not all. Â Superior, Deluxe and Dales rooms do.
- Can I have a lake view room?
A number of our Classic, Deluxe and Dales rooms have lake views. These can be pre-booked for a supplement starting from £20.
- Do you have electric car charging points?
Yes we do in the car park. This is chargeable at 50p per KW.
Accessibility
- Is the spa accessible at all?
A hoist is available for the 15m indoor pool. We have accessible changing facilities and carers can attend with guests complimentary, to support.
- Is the hotel wheelchair friendly?
Yes, we have low entrances/ramps and a spacious elevator.
- Do you offer accessible rooms?
Yes, with lower beds and wet rooms. Please speak to a member of the team to find the most suitable for you.
Activities & grounds
- Can you walk around the estate and lake?
Yes, an estate map will be given on check in.
- Do you have to pre-book activities?
Our activity centres do get very busy so we recommend you pre-book ahead of your stay.
- How old do you have to be for Clay Pigeon Shooting, Archery and Air Rifles?
Guests should be a minimum of 16-years old.
- Can I bring my own gun and licence?
Yes, please advise ahead of your visit and we can pre-book space in our gun safe.
- How old do you have to be for Land Rover Experience?
A minimum of 17-years old although we have a dual-controlled Young Off Roader Experience available for 10-17 year olds.
- Can I drive my own car on the tracks?
Due to health and safety regulations, unfortunately not.
- Is there a church nearby to attend service?
Saint Stephen's in Skipton for Catholics and St Peters in Coniston Cold, on the edge of the estate for Church of England.
