Guidance & information
Spa Access & Timings
Your access times will be confirmed at the time of booking.
Your treatment time will be confirmed at the time of booking. Guests must be 16yrs or older to receive spa treatments.
Spa access is included with your stay from check in 14.30pm until check out 11.00am.
Children are permitted to use the indoor pool facility only between 08.30am-09.45am and 15.30pm- 16.45pm and should vacate the spa building by 10.00am and 17.00pm. A maximum of 10 children only per session will be allowed into the pool area to meet necessary Health and Safety regulations.
All spa guests will be given an arrival time which will be confirmed upon booking. We politely ask that you arrive at your scheduled time to ensure we can offer you the best welcome possible. If you are booked for a treatment only, please allow sufficient time to complete a health consultation form. Please note that should you arrive late this may result your treatment time being reduced and in some instances could result in your treatment being cancelled with a charge.
The Spa is open daily
Monday – Friday 6.15am – 9.00pm
Saturday – Sunday 7.00am – 8.00pm
Spa treatments are available daily from 9:00am.
Our spa environment is one of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone and smoke free zone.
We accept no responsibility for loss of valuables and jewellery at any time on the premises. We advise you to leave any precious or sentimental items at home as small items are easily displaced when in a state of relaxation.
Please inform us at the time of booking of any health issues, medical conditions or allergies so that we can advise on treatments and recommend suitable therapies for you. Kindly also inform us at if you are pregnant as this may affect your treatment choices. Our therapists will be able to advise you of the perfect treatments for your safety and comfort.
Booking, Payment & Cancellation Policy:
Payment in full will be required upon booking. Please ensure you provide at least 48 hours’ notice when cancelling or re-scheduling your appointments, or 100% cancellation charges will apply.
All major credit cards are accepted. If you are a resident of the hotel, your spa experiences can be charged to your room.
To view our latest special offers click here or contact the Spa on 01756 747600.